Case Management
The Digital Symphony toolbox provides a customisable case management system that provides a rich set of case management capabilities that can be easily extended and customised to tailor the final product to your business needs and vocabulary. You no longer have to bend your business to the application but craft the application to your needs.
The case management system has been in use for many years across many divergent applications and has proved itself as a reliable and trustworthy case management engine.
User Authentication
Security is foundational to almost every application. This module provides a robust, pre-configured authentication layer featuring identity management, MFA, and secure password resets. With built-in privilege management and authentication offloading, you get high-level security without the development overhead.
Reporting engine
Our Data reporting engine provides a way for you to craft your own reports on top of the standard set of reports you would expect from a modern application.
The application engine that underpins the framework caches runtime data internally which greatly accelerates the running and production of reports.
User definable reports come as standard and your data is exportable at the point of use so integration with other reporting engines is simplicity itself should you need to.
Document Management
The Document Management component offers a robust suite of tools, including secure uploads, automated distribution, and sophisticated review workflows, providing the full functionality of a dedicated enterprise system.
Asset Management
Manage the complete asset lifecycle natively with the Asset Management module. Key features include automated servicing schedules, real-time location tracking, and integrated fault management.
Survey Management
Empower your team to capture feedback effortlessly. With our survey module, you can define custom questionnaires and send them to clients instantly.
Help Desk
With a full ITIL compliant overlay, the Digital Symphony toolkit transforms your case management into a customized help desk environment designed around your unique requirements.
Workflow
Workflow automation is essential to effective case management. The Digital Symphony toolkit provides a customizable workflow engine that is both easy to configure and simple to operate.
DataLake
Break down data silos with the Digital Symphony DataLake. Our sovereign architecture ingests any data type, even co-located hosting, to provide a single source of truth for enterprise-wide reporting. Ready to go paperless? Use our custom form engine to digitize your manual workflows in minutes.
Search Engine
Stop searching and start finding. Digital Symphony Search offers a unified, sovereign gateway to your data, including co-located and legacy assets. Our advanced indexing provides the backbone for cross-business discovery and real-time analysis. Plus, our rapid-deployment UI makes it simple to replace outdated search tools with a sleek, web-based interface.
Configuration
A standard customisation interface allows you to configure your system’s backend, including custom Service Level Agreements (SLAs), automated workflows, and email integration settings.
